73200 El Paseo, Palm Desert, California 92260, United States
Call/Text (760) 537-1211
Don't Say We Never Told You!
A Heart-To-Heart About Cancellations
A Heart-To-Heart About Cancellations
CHECK-IN TIME
Please arrive and check-in 15-min BEFORE your appointment start time
(NO MORE, NO LESS)
Remember, arrivals after your appointment start time has started leads to shortened treatments.
This allows us to finish checking out the guest before you, and prepare your treatment room, so your experience begins with calm, not chaos.
LATE ARRIVALS POLICY
Failure to arrive on time for your service will result in its alteration and will lessen its effectiveness. Arriving MORE than 15 minutes past your start time will result in CANCELLATION OF YOUR APPOINTMENT. A cancellation fee of 100% of the service(s) scheduled applies.
PHONE ETIQUETTE IN SPA
You must silenced your phone by putting it in airplane mode or off completely BEFORE you enter the spa. Phone conversations and sounds during service are NOT permitted while you're in the spa, as they affect productivity and impact your providers ability to concentrate and adhere to their appointment schedule. If you need to accept a call you will be asked to step outside to take your call.
Please don't turn your phone to vibrate as it can be heard in our quiet environment. Your esthetician has gloved hands during treatments, so she will not dig it out of your purse for you due to cross contamination, so PLEASE turn it off. Nameste!
SERVICE UPKEEP POLICY
Glowing skin is a team effort. Stick to your recommended products, don’t change your routine without telling us, and keep your maintenance appointments. We can’t help if we don’t know what you are using on your face! Also—final word—all service and retail sales are final.
RETURN POLICY
At Chakra Esthetics, the health, safety, and integrity of our professional skincare products are our highest priorities.
Due to hygiene, sanitation, and temperature-control considerations, all skincare product sales are final. Once a product leaves the spa or Circadia production, we cannot verify how it has been stored, handled, or exposed to environmental conditions. For this reason, we are unable to accept returns, exchanges, or issue refunds on opened or unopened skincare products.
We carefully select and recommend professional products based on your individual skin goals and are happy to answer questions prior to purchase to help ensure the best selection for your needs. Thank you for understanding our commitment to maintaining the highest standards of product quality, safety, and professional care.
Professional skincare products are carefully formulated to work as intended. When they are combined with over-the-counter products, DIY remedies, or other unapproved skincare, the results can become unpredictable. For this reason, Chakra Esthetics cannot assume responsibility for reactions, irritation, or unwanted outcomes resulting from product combinations outside of our professional recommendations.
NO CHILDREN OR GUESTS POLICY
We adore kids and company… just not in the treatment room or lobby. Chakra Esthetics™ is strictly adults-only and distraction-free. Please arrange childcare in advance and enjoy this time for YOU. Guests, kiddos & doggo's = immediate cancellation, no exceptions.
SCOPE OF PRACTICE
Angela is a skin expert, not a doctor. California law says no diagnosing or treating medical issues. If something pops up, we’ll kindly refer you out, and once it’s handled, we’ll welcome you back with glowing arms.
RIGHT TO REFUSE SERVICE
Chakra Esthetics™ is a safe space. We reserve the right to refuse service if necessary. Disruptive or abusive behavior = dismissal. Zero tolerance for misogyny, racism, homophobia, transphobia, xenophobia, ableism, political conversations (this is a no bueno) or general bad vibes. Kindness looks good on everyone!
PHOTOTOGRAPHY
No personal photography allowed within the spa unless granted permission due to trademark permissions. We love celebrating beautiful transformations. Before & after photos help showcase the real results of our treatments and the artistry behind Angela’s work. Unless requested otherwise at your first visit, Chakra Esthetics may use treatment photography for educational and marketing purposes. Prefer to stay off-camera? No problem at all—just let us know.
CHAKRA ESTHETICS™ PRIVACY NOTICE
At Chakra Esthetics™, we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include de-identified information or aggregated information derived from personal information. We may collect a variety of personal information and other information about you or your devices from various sources, as described below.
INFORMATION YOU PROVIDE TO US
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.
User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
A Heart-To-Heart About Cancellations
A Heart-To-Heart About Cancellations
A Heart-To-Heart About Cancellations
Because Your Time Matters — And So Does Mine. 🤍
At Chakra Esthetics, I understand that life happens. Unexpected emergencies, last-minute work obligations, family responsibilities, car troubles, and those days when nothing seems to go according to plan. We've all been there!I genuinely understand how frustrating it can be when circumstances beyond your control interfere with an appointment you've been looking forward to. And I also understand that being charged a cancellation fee during an already stressful situation can feel unfair. So, I'd like to share why my cancellation policy matters — not just to my business, but to my ability to continue caring for you.
When You Reserve an Appointment, You're Reserving My Time
Chakra Esthetics ™ is a small, independently owned practice where every facial, massage, and wellness ritual is thoughtfully prepared and time is reserved exclusively for you.Unlike larger spas with multiple providers or walk-in guests, I operate by appointment only. When you reserve a treatment, that time is yours, and I turn away other guests who may have wanted that same appointment. When an appointment is canceled with less than 48 hours' notice, it's often impossible to fill that opening. That means the time reserved for your care becomes time without income.
Cancellation Fees Aren't About Making Extra Money
They're about protecting the livelihood of a small business. As an independent esthetician and massage therapist, I don't receive a salary, paid vacation, sick leave, or guaranteed hourly wages. When an appointment goes unfilled, there is no income for that time — even though my business expenses continue. A cancellation fee helps offset a portion of that loss. It isn't a punishment, and it certainly isn't a reflection of how much I value you as a guest. It's simply part of what allows Chakra Esthetics ™ to remain a sustainable, one-woman business.
Why Consistency Matters
One of the hardest parts of owning a service-based business is balancing compassion with the responsibility of keeping the doors open.I would love to accommodate every unexpected situation without a fee. But when exceptions become the norm, the financial impact adds up quickly. Consistently honoring my cancellation policy allows me to maintain fair treatment for all guests, protect the time I've committed to each appointment, and continue offering the personalized care and unhurried experiences that make Chakra Esthetics™ special. Please know that enforcing a policy is never personal. It's a professional boundary rooted in mutual respect.
A Little Consideration Goes a Long Way
If you need to reschedule or cancel, I kindly ask that you provide at least 48 hours' notice whenever possible. This gives me an opportunity to offer your appointment to another guest who may be waiting for an opening. I understand that emergencies aren't scheduled, and I will always approach our conversations with kindness and understanding. At the same time, I ask for your understanding when my cancellation policy must be honored.
From My Heart, Thank You. 🤍
To every guest who arrives on time, gives advance notice when plans change, and respects the time I've reserved for them — thank you.Your consideration means more than you may realize.
For 10 years, Chakra Esthetics has been built on personal connections, trust, and a genuine passion for helping others feel beautiful, cared for, and restored.
Protecting the time we share is one of the ways I can continue providing that experience for years to come.
Thank you for supporting my small business, respecting my professional boundaries, and allowing me to do the work I love.
With heartfelt gratitude,
Angela Rafferty, LE, EP, CMT Founder, Chakra Esthetics™
THE CANCELLATION POLICY IS AS FOLLOWS
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, often CHAKRA ESTHETICS™ is unable to fill the vacancy, causing substantial financial impact to the business. Should you need to cancel or reschedule your appointment with CHAKRA ESTHETICS™ 48-hour notice is required.
- Late cancellations with less than 48-hours notice OR No-Shows will result in a charge equal to 100% of the scheduled service(s).
- VIP MEMBERS are only charged a flat fee of $100 of scheduled service for less than 48-hours notice.
- Chakra Esthetics™ will always try to fill the vacancy to avoid a fee, but sometimes this is not possible due to the short notice.
Your valid payment information is secured by the booking system (STRIPE) and is not visible to anyone. If you provide a payment method that is invalid, you will be removed from the booking platform until your fee is paid-in-full.
10 Years of Soul-Led Skin Worth Celebrating!
To mark the occasion, Angela is offering
anniversary gifts for a limited-time-only
New Guest Facial Offering
$75 OFF - Option I (2-hour) ritual facial, a one-time welcome into the world of Chakra Esthetics!
Massage Offering
$50 OFF - 60 or 90 minute ritual massages, so book today and relax right into holiday season!