73200 El Paseo, Palm Desert, California 92260, United States
Spa Policies
Don't Say We Never Told You!
Last Updated 1/27/26
IMPORTANT POLICIES
IMPORTANT POLICIES - DON'T SAY WE NEVER TOLD YOU!
CHECKING IN
Arriving more than 15-min early is UNNECESSARY. Upon your arrival, please remain in your climate-controlled vehicle and wait for your check-in text from the spa, or simply text your arrival directly to (760) 537-1211. This allows us to finish checking out the guest before you, and prepare your treatment room, so your experience begins with calm, not chaos. Remember, late arrivals lead to shortened treatments. THANK YOU!
LATE ARRIVALS POLICY
Failure to arrive on time for your service will result in its alteration and will lessen its effectiveness. Arriving more than 15 minutes past your start time will result in CANCELLATION OF YOUR APPOINTMENT. A cancelation fee of 100% of the service(s) scheduled applies whether you are a Non-Member or Active VIP Member.
PHONE ETIQUETTE IN SPA
Phone conversations and sounds during service are not permitted while you're in the spa, as they affect productivity and impact your providers ability to concentrate and adhere to their appointment schedule. If you need to accept a call you will be asked to step outside to take your call. You must silence your phone by putting it in airplane mode or off completely BEFORE you enter the spa - NOT on vibrate as it can be heard in our quiet environment. Your esthetician has gloved hands during treatments, so she can not dig it out of your purse for you due to cross contamination, so PLEASE turn it off. Nameste!
CANCELLATION POLICY
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, often CHAKRA ESTHETICS is unable to fill the vacancy, causing substantial financial impact to the business. Should you need to cancel or reschedule your appointment with CHAKRA ESTHETICS, 48-hour notice is required.
- Late cancellations with less than 48-hours notice or No-Show will result in a charge equal to 100% of the scheduled service(s)
- ACTIVE VIP MEMBERS (clients that have services within an 8 week period of time consistently) are only charged a flat 50% of scheduled service for less than 48-hours notice
- Chakra Esthetics will always try to fill the vacancy to avoid a fee, but sometimes this is not possible due to the short notice
Your payment information is secured by the booking system (STRIPE) and is not visible to anyone. If you provide a payment method that is invalid, you will be removed from the booking platform until your fees are paid.
SERVICE UPKEEP POLICY
Glowing skin is a team effort. Stick to your recommended products, don’t change your routine without telling us, and keep your maintenance appointments. We can’t help if we don’t know what you are using on your face! Also—final word—all service and retail sales are final.
RETURN POLICY
Not loving a product? Let us know within 10 days of purchase. We’ll happily exchange it or issue in-house credit (no refunds). You cover shipping both ways if mailing. Also, if you go rogue mixing pro products with over-the-counter mystery potions—sorry, that’s on you.
NO CHILDREN OR GUESTS POLICY
We adore kids and company… just not in the treatment room or lobby. Chakra Esthetics is strictly adults-only and distraction-free. Please arrange childcare in advance and enjoy this time for YOU. Guests, kiddos & doggo's = immediate cancellation, no exceptions.
SCOPE OF PRACTICE
Angela is a skin expert, not a doctor. California law says no diagnosing or treating medical issues. If something pops up, we’ll kindly refer you out, and once it’s handled, we’ll welcome you back with glowing arms.
PHOTOS
We love a good before & after—photos are the spa’s way of showing off results. If you’d rather not be Insta-famous, just say so. No personal photography allowed within the spa unless granted permission due to trademark permissions.
RIGHT TO REFUSE SERVICE
Chakra Esthetics is a safe space. We reserve the right to refuse service if necessary. Disruptive or abusive behavior = dismissal. Zero tolerance for misogyny, racism, homophobia, transphobia, xenophobia, ableism, political conversations (this is a no bueno) or general bad vibes. Kindness looks good on everyone!
CHAKRA ESTHETICS PRIVACY NOTICE
At Chakra Esthetics ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.
We may collect a variety of personal information and other information about you or your devices from various sources, as described below.
INFORMATION YOU PROVIDE TO US
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.
User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
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